Refund policy
At Cartcraft-Discoveries, we want our customers to have a positive shopping experience. If you are not satisfied with an item you have purchased, you may request a return or exchange in accordance with the terms and conditions outlined in this policy.
Please review the following information to understand our return eligibility requirements, refund procedures, exchange options, and cancellation conditions.
30-Day Return Period
We accept return requests for eligible defective and non-defective products.
Customers must submit their return requests within 30 days from the date the order is delivered. Requests received after this period may not be accepted unless a longer return period is required by applicable law.
Return Eligibility Requirements
To qualify for a return, the product should meet the following conditions:
The item must be in its original condition.
Products should not be used or worn, where applicable.
Original packaging and accompanying items should be included, where applicable.
The return must be associated with a valid order or supported by proof of purchase.
Products that have been damaged through misuse, improper handling, or ordinary use may not qualify for a return.
All returned items will be inspected to determine whether they meet the applicable return requirements.
How to Request a Return
Please contact our customer support team before sending any product back.
When submitting your request, provide the following information:
Your order number.
Details of the product you wish to return.
The reason for your return request.
Our support team will review the information you provide. If your request is approved, we will share the appropriate instructions for returning the item.
Please do not send any product to an address without first receiving authorization and return instructions from our support team.
Return Shipping Costs
Once your return request has been reviewed and the product is determined to be eligible, our customer support team will provide the relevant return shipping instructions.
For standard returns involving non-defective products, the customer is responsible for the return shipping cost.
If you receive a damaged, defective, or incorrect product, please contact us before returning the item so we can review the issue and provide the appropriate instructions.
Product Exchanges
We offer exchanges for eligible products, subject to the requirements of this policy and product availability.
If you would like to exchange an item, please contact our customer support team within 30 days of the delivery date. Include your order number and details of the product you would like to exchange.
Exchange requests are reviewed according to our return eligibility requirements. Once your request has been considered, our support team will provide the applicable exchange instructions.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible after delivery.
To help us review the situation, please provide your order number and any relevant photographs of the product or packaging, where applicable.
We ask that you contact our support team before sending the item back. This allows us to review your concern and provide the appropriate return instructions.
Refunds and Processing Time
When we receive a returned product, it will be inspected to determine whether it satisfies the conditions outlined in this policy.
If the return is approved, the refund will generally be issued to the original payment method used for the purchase.
Refunds are normally processed within 7 business days after the return has been approved.
Please be aware that additional time may be required for the refunded amount to appear in your account. The time needed can vary depending on your payment method or financial institution.
Order Cancellation
If you need to cancel an order, please contact our customer support team as soon as possible after placing it.
An order may be cancelled if it has not yet entered processing or shipping. Once an order has entered the processing or shipping stage, cancellation is no longer available.
Non-Returnable Products
Certain products may not be eligible for return because of their nature, applicable legal requirements, or specific product-related conditions.
Where non-returnable conditions apply, the relevant information will be provided by us.
Customers should review the applicable product information and return conditions before making a purchase.
Contact Us
If you have questions about returns, exchanges, refunds, or order cancellations, please contact our customer support team using the information below.
Cartcraft-Discoveries
Trading Name: Cartcraft-Discoveries
Legal Entity: CartcraftDiscoveries LLC
Phone: +1 816-280-9362
Email: support@Cartcraft-Discoveries.com
Business Address:
1350 Walnut St
Kansas City, MO 64106-2914
United States